What to Look For When Hiring a Trucking Service
Trucking services are a specific type of ground transportation that move goods from point A to point B via trucks. Trucks generally use different shipping routes to transport goods across the country to deliver various shipments to various industries. Shipping by truck enables you to easily move either heavy or light shipments, and shipments that need special circumstances for transportation. For instance, you may have a large load to be moved across the desert or you may be shipping livestock in order to send them to market.
Asking the right questions and knowing what you want done will help you find a trucking service that is a good fit for your shipment. The questions you need to ask are: When is the next shipment coming? How much does it cost? Is there a charge for this? What types of additional fees or charges will I have to pay? Is there a tracking system?
Ask the trucking service about their logistics services and what they offer. Some services like Global Logistics Services (GLS) focus on international freight shipping while others focus on freight shipping to domestic locations. A good company will discuss all shipping logistics with you and work with you to determine the best route for your shipment. They should also provide you with a quote based on your needs and the estimated time the shipment will be delivered.
Ask the trucking service about their customer service. Does it matter where they get their supplies? Do they supply their own trailers? What about fuel sources? Does it matter if a customer service representative is available at every step of the way? Every time you get a question answered about customer service, that tells you how efficient and courteous they are, so that tells you they care about the service your customers receive from every angle.
Are trucks delivered by enclosed trucks or enclosed box trucks? The way your products are shipped can make a difference in how much you pay for shipping. Some trucking services only use enclosed trucks, because the more exposed surfaces there are, the higher the cost goes. Enclosed trucks save space and are usually lighter weight. Many flat bed trucking services use enclosed trucks, because the flatbed trucks are less prone to rollover on the roads.
Ask about their temperature controlled trucking services. This may not apply directly to your business, but a trucking service’s ability to maintain temperature in shipping containers is an important consideration when you’re shipping freight. Freight containers vary in temperature from -40 degrees to over two hundred degrees Fahrenheit, so your goods are at risk of deteriorating if shipped in cold temperatures. A good trucking service will maintain at least room temperature inside of the cargo area, so that your goods arrive fresh and in good condition. It’s also important to ask about whether they have a plan for snow removal for your goods should they encounter any ice or road conditions that affect their delivery. These are all important questions that you want answered before you purchase any of your goods, and it’s important to get straight answers from potential freight shipping companies.